Terms and Conditions

1. Introduction

Welcome to The Box Hut! These Terms of Service ("Terms") govern your use of our website, services, and purchases. By accessing theboxhut.com (the "Site") and purchasing from us, you agree to comply with these Terms. If you do not agree, please do not use our services.

2. Payment Policy

We accept the following payment methods:

✅ Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
✅ Online Payment Gateways: PayPal and other secure processors.
✅ Bank Transfers: Available for select orders upon request.
✅ Gift Cards/Store Credit: Redeemable for eligible purchases on our website.

💳 Payment Terms:

  • Payments must be completed in full at checkout.
  • Orders will not be processed until payment is received.
  • Customers are responsible for any currency conversion fees or bank charges.

🔒 Security:

  • Transactions are processed securely using SSL encryption.
  • We do not store payment details—all payments are handled via trusted third-party processors.

📌 Taxes:

  • Applicable taxes will be calculated at checkout based on your shipping address.

📩 Payment Issues:

  • If your payment fails, we will notify you via email, and you may need to resubmit payment.

💰 Refunds:

  • Refunds for eligible returns or cancellations will be processed back to the original payment method.
  • Processing time: Up to 7 business days, depending on your bank.

3. Order Processing & Shipping

  • Handling Time: Orders are processed within 0-2 business days (Monday – Saturday).
  • Shipping Time: Estimated delivery times vary by method; see our Shipping Policy.
  • Order Tracking: You will receive a tracking number via email once your order is shipped.
  • Order Cancellation: Orders may be canceled within 12 hours if they have not been processed. Once shipped, cancellations are not possible.

4. Returns & Refunds

  • Return Eligibility: Items must be unopened and in original packaging.
  • Return Window: Returns must be requested within 15 days of delivery.
  • Refund Processing: Refunds are issued to the original payment method within 7 business days after receiving returned items.
  • Final Sale Items: Certain items may be non-returnable; see our Refund & Returns Policy.

5. Prohibited Activities

You may not use our site or services to:
🚫 Engage in fraudulent transactions.
🚫 Upload or distribute malware, viruses, or malicious code.
🚫 Violate copyright or trademark laws.
🚫 Harass, abuse, or discriminate against other users.
🚫 Scrape, data mine, or use bots to collect website data.

We reserve the right to terminate accounts or refuse service for violations.

6. Limitation of Liability

  • We do not guarantee that our site will be uninterrupted or error-free.
  • We are not liable for indirect, incidental, or consequential damages arising from:
    • Order delays or carrier issues.
    • Product unavailability.
    • Third-party service failures (e.g., payment processors, shipping carriers).

7. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States and the state of Texas.

  • Dispute Resolution: Any disputes must first be attempted to be resolved via email at info@theboxhut.com.
  • If a resolution cannot be reached, disputes will be handled via arbitration or small claims court in Texas.

8. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

  • Updates will be posted on this page, and continued use of our services constitutes acceptance of the new terms.

9. Contact Information

For any questions about these Terms, please contact us:

📧 Email: info@theboxhut.com
📍 Address: 5517 Airport Fwy, Haltom City, TX 76117
📞 Phone: 430-431-1204